Luno

Accessing your Luno account should be simple, secure, and fast. This guide walks through the essential steps to enter your account, keep access safe, and recover entry if you ever get locked out. Whether you’re new to crypto or returning after a break, these practical tips will help you move confidently.

1. Prepare your credentials
Before attempting to access your account, make sure you have your registered email address and the password you created. For better protection, use a unique, strong passphrase that combines letters, numbers, and symbols. Avoid reuse of passwords across services.

2. Use a trusted device and network
Only sign in from devices you trust and secure networks. Public Wi-Fi can expose your details to attackers. If you must use a public network, use a personal hotspot or a reputable virtual private network (VPN) to add a layer of protection.

3. Enable two-step verification
Two-step verification adds a second barrier when entering your account and dramatically reduces risk from stolen passwords. Use an authenticator app or SMS-based codes where supported. Store backup codes in a safe place offline so you can regain access if you lose your device.

4. Recognize phishing attempts
Phishing messages mimic legitimate services to steal credentials. Always check the address in the browser bar, avoid following links from unsolicited messages, and never share one-time codes with anyone. If a message pressures you to act urgently, pause and verify directly through the official site.

5. Keep software up to date
Operating system and browser updates regularly fix security flaws. Ensure your device, browser, and any security tools are current. Consider using a password manager to generate and autofill complex passwords securely.

6. Recovery planning
Set up account recovery options during initial setup. Confirm the recovery email and phone number are current. If you lose access, use the official recovery process — it typically requires identity verification. Keep supporting documents ready in a secure location.

7. Troubleshooting common issues
If you cannot access your account, try these steps: clear browser cache, try a different device or browser, reset your password via the official flow, and verify there are no service outages. If problems persist, contact support via the official help channels and provide necessary details without exposing sensitive information publicly.

8. Best practices for long-term use
Regularly review active sessions and connected devices in your account settings. Remove devices you no longer use. Rotate passwords periodically and revoke access for old recovery methods. Consider hardware security keys for advanced protection.

9. Accessibility and convenience
To make access faster, enable biometric unlocking where the platform supports it (for example, fingerprint or face recognition on your phone). Ensure biometric enrollment is done in a private, secure setting.

Additional tips: enable alerts for account activity so you see new device connections or transactions immediately. Inspect your transaction list regularly to catch anomalies fast. Install official mobile apps only from recognized stores and verify the publisher. On desktop, use the official portal and avoid browser extensions that request sensitive permissions.

Treat account access as part of broader security hygiene: back up recovery phrases safely, enable disk encryption on personal devices, and teach household members not to share authentication codes. These small steps significantly reduce risk and increase peace of mind. Always.